Terrible! Terrible! Terrible! I ordered a pool liner on 5/12. I paid for their 'Rush Processing' that they offered so the pool liner would be shipped early. Their site list that "Most of our liners ship within 5-7 days, even during the busiest time of the Summer" . Now 12 days later (8 business days) there still is no shipment of a pool liner that they claimed was in stock. Their support consist of only using their online ticket forum where again I have been getting inconsistent advise in terms of shipping. Rae advised of 5-7 days, Rodrigo advised of 1-2 days. Still no item has been shipped. Do yourself a favor and do NOT use PoolDeals.com. Not only will you not get what you ordered but the service is extremely terrible! ----- Response from the owner: You were notified that your credit card declined. We can not ship until we can get a valid credit card. I see a response from the owner ----- My credit card was never declined. ------ So Pool Deals puts up some bogus response that my credit card was declined to try to turn their bad service back on the customer, how pitiful. After 12 days of no item being shipped I had to dispute the credit card charge with my credit card company to reverse the charge, which they did. Pool Deals had 45 days to show proof of shipment and delivery of the item to dispute the credit card reversal and they did not.