I order simply water bags which stated on site in stock and most orders ship in 48 hours. 7 days later nothing so contacted via email because this is the only way to and was told 7-10 days which i promptly stated wasnt indicated anywhere. Told them I need to close my pool and was told i can cancel your order with a 10% restocking fee for something that hasnt shipped or left their inventory. Hmmm? Followed up in 7 days and told give it the full 10 days which is now over 2 weeks additional i have left my pool open. SO unhelpful and they didnt care to offer any options or suggestions other than email us after 10 days.. Worst customer experience i have ever had and will not be placing an order with this company again...