Well I think of the "Old" corner store. In the days when personal service & building a customer relationship were essential so that word of mouth spread your reputation far & wide ! PoolSpot is adept at providing such service via the newer media with a well constructed website that has a chat window. However best of all is the follow up & advice from Matt via email or telephone regarding any query about a pool solution . Matt is proactive & may provide an onsite consult if the situation requires it. Rob Sunshine Coast A very satisfied customer