My first order in Autumn 2020 was okay, expect it took a lot of time. In my luck the figures were not damaged despite packaging being really poor with no protection. However my most recent order from last Christmas - haven't yet arrived. I don't live in UK so I don't expect miracles, but it's so ridicilous and if I ever receive the pop I have the urge to still demand a refund, for my nerves. Communication is impossible because the inbox is always full and I have to re-send every email. Communication is slow and unefficient. As my order took over 22 days I contacted them and after troubling messaging they sent me another one. Tomorrow it's over 20 days again. They have promised a tracking and sent a tracking number but when I try to search it it says that my order isn't trackable. I've contacted about this but they totally ignored me. The tracking numbers don't work and I would be fine with a orer without one, but as they promise you this, it's suspicious. I've started to believe they never sent me my figure and are scamming me. Since there is no tracking and no proof of replacement other than an email. I have received packages from random sellers from Ebay with promised over 2 month shippings within weeks. Why can't a licenced business do what they promise? I will never order anything from then and unless they have something you really can't get anywhere else, please don't waste your time on them. I have had to push back some of my plans because of this and it's really frustrating. I've had better communication from a store in a totally upside down time-zone and more information. Don't waste your time, money or braincells to them.