0 customer service. 1 star is generous. Ordered a pop 6 months ago. Its still not here. That was in February and its now September. Lots of people complaining about the same issue on twitter. They ignore my tweets and say they're too busy and will get back to me when they can. A week later still nothing. They respond to other tweets within 12 hours. Not mine though. They're so unprofessional it's disgusting. Do not make any preorders with them because you will risk not receiving it and losing out on the pop whilst it's released everywhere else. They take more preorders than they can fulfil and pocket your money hoping you won't even realise.. Probably makes them a fortune if you count up the thousands of customers they do this to.