This was my first time ordering here. I contacted them several times about my Venom Throne Pop order. I understand the Pop was delayed, but no one was able to give me a clear answer on the status of my order or if I would ever receive it. No one knew what was happening and everyone I contacted seemed more lost than I was. I didn’t know if I would ever get the product, what the new release date was, and when would be order be shipped. I saw many people had received theirs online and I also sadly saw others had their orders cancelled because there was not enough stock. This made me very nervous especially since I was charged a couple weeks prior. I contacted again and customer service told me they would contact me once they knew what was happening with my order when they got word from their warehouse, but of course they never did. I left again with 0 answers. I don’t understand what is the point of contacting for help when no one knows what’s going on. I’ve never been so lost ordering a collectible and this is coming from a 10 year collector. Usually, companies are able to inform me with a status update when I contact them. Even companies from outside the US have given me these updates. In the end, it finally arrived unexpectedly, but it wasn’t worth the frustration I experienced ordering here. I attached a couple of the emails.