Really, really, really, really, really, really bad... Would give 0 if possible. I've placed many orders, spending hundreds on this site, and still have some open orders now that I'm still waiting for... The Pops, if you get them, are great and in great condition. However, the problem is whether you ever get them. They estimate 3-10 days delivery (which you pay roughly £3 for every time), but I've not had one eariler than 3 weeks from ordering. I've also had orders go missing. They then take a week to process a replacement. That's process - not dispatch / deliver. Yeh... No form of apology (other than just saying a really round-a-bout "sorry") like money back or discount for next time etc. Nothing. Honestly, don't waste your time or money. Spend a little more elsewhere if need be, you'll be glad you did. UPDATE: it's now 2 months on and I'm still waiting for multiple orders. One was apparently dispatched over a month ago; tracking number doesn't work and still no sign of the Pop. After multiple pointless back and fore "support" emails (support is a really loose term here) where they repeatedly asked if I would like a replacement, they've now told me that it's out of stock and that the money "can be refunded", not _will_ be, just "can be". This was a pre-order too! Absolute joke of a company. They've even sent an email recently admitting how absolutely terrible their delivery service (read: service in general) was/is and are apparently improving it. However, it doesn't help the poor people who have already ordered. STAY CLEAR!!! UPDATE later that day: FUMING!! "support" are now telling me that they already refunded the Pop on 27th May - 2 days before I contacted them first informing them that there was an issue! As far as they were concerned they had shipped it out on 27th APRIL and all was fine. PLEASE FOR THE LOVE OF GOD DO NOT USE THIS COMPANY!!!!!!!!!!!! UPDATE a bit later again: I have just spoken to DHL to see if I can find the missing parcel. They informed me that they never received the parcel, which is why the tracking number doesn't work.