HORRIBLE CUSTOMER SERVICE. They will talk in circles around you and won't help at all. They just copy and paste the same jargon and won't give you helpful alternatives. The wrong zip code was on my item and I never received my pops. Pop in the box won't do anything about it, i.e. they won't send replacement, refund or contact the USPS. They pretty much said I am SOL. I will never purchase from this website again, because the customer service is horrible. The pops are great and always come in great condition but god forbid you have an issue then you can kiss your money goodbye. Still have not received my items from over two months, and I likely never will. That's $50 worth of funko that has been stolen from me.