First of all, my items were sent ‘signature required’. Perhaps this is the norm, but I happened to be out of town for 2 weeks so my local UPS store returned it to Popsockets. (Signature required…really? For 3 items made of plastic?) I will say the customer service rep was kind when I contacted him to explain and ask for my order to be re-shipped. It took another 6 days to receive my order. By now it had been 4 weeks since I placed my original order, so I decided to buy only a popwallet from Amazon; that took 2 days. As others have said, the ONLY way to communicate with customer service is via email, and responses take at least one day. Even worse, in order to return items you must give a reason for your return in addition to a photo of the item. Finally, the company does not provide return labels…you’re on your own. I enjoy using the magsafe pop grip and pop wallet, but I won’t order from the company ever again. Not worth the aggravation.