Ordered tiles on 15th October and paid £36 for EXPRESS delivery service . No tiles. Eventually told there was a delay and tiles would be delivered by/on the 17th November . The 17th came and went. No tiles. After several queries were told by email on 28th November we would be informed when the order was actually available and given the delay that they would then be despatched by EXPRESS next day delivery. Finally informed on 8th December that they were in stock and would be delivered on 12th December . Not next day . Queried this. Told next day meant next working day (which was actually the 9th) . Understood this was usually the case but we were explicitly told by email in response to our queries that our order would be delivered next day . We ordered the tiles on 15th October with enough lead in time for work due to be started w/b 12th December. Starting this work was contingent on the tiles having been completely installed . Even if the tiles do actually arrive on 12th December (and we are not holding our breath) it is too late . We have waited 2 months . Don’t use this company . They sell stuff they haven’t got in stock, scrabble round to find it somewhere in the world and take no responsibility for non delivery and the difficulty that causes . Date of experience: 10 December 2022