The tiles were delivered late. One was broken and has still not been refunded The delivery charge of £30 was refunded as a gesture but this does nothing to compensate for the fact that the delay caused a ten man day delay in completion of the works. In addition the store was not willing to take back the overage although this was 29 tiles. Query whether the online calculator works correctly and does not artificially increase the size of the order required Overall, a hard to reach customer service team, slow/lack of replies to emails. Poor attention to detail and little regard for the customer experience and the possibility of repeat business. Unlikely to use again.