The question is what went right! I took measurements in from my builder which were correct and when the quote came were also correct, upon placing the order this is where it went terribly wrong , the order lost 5square meters of tiles , by the time they arrived the tiles I needed were sold out , I was promised money back along with return of delivery costs . I’m still waiting, my builders had to travel to Bristol from Cardiff to pick up tiles which were the wrong colour and they couldn’t change them as they had run out of the ones I asked for . My bathroom has stressed me beyond which I could imagine , when I rang and spoke to the manager I could not believe the attitude that she was giving me . I have been in sales for nearly 40 years and have never experienced anything like this and if my clients were treated like this I would be ashamed . I have had no contact after all this and this is just a small version of what was encountered by the Cardiff branch - I would never recommend this store to anyone