I booked a return trip with FATA and had completely mixed experiences with them. When we arrived at Faro our driver was in a really bad mood. He was rude when we tried to make conversation. He drove at 150kmph on the motorway even though we had a baby with us, which made me feel unsafe. He charged us €6 to take the motorway, which we later found out was twice the regular price (of €3). He got lost trying to find the house, even though I had given him a map, written directions and GPS coordinates. When he couldn't find the house he just pulled over to the side of the rode and yelled at someone on the phone, rather than just calming down and looking at the map I gave him. In the end I just asked for the map back and found the house myself quite easily (even though I've never been to the area – our host had left really clear directions). Again, I had a baby with me during all of this so I felt totally uncomfortable. Our return trip was the opposite. I had called FATA ahead of time to make sure they knew where the house was and the customer services on phone and email was excellent; polite and thorough. Our driver turned up on time and was so friendly and a great driver. He really looked after us so we were happy to tip.