Placed an order on a Monday, money was deducted from my account on a Tuesday. Showed “preparing for shipment “ for the next 5 days. Called to cancel and requested a refund and was told that I could not as they were using an outside vendor. Donald gladly offered me the option of waiting for the item and then calling and working on a return and refund. Ordering page states nothing about a third party or outside vendor. Escalated to a supervisor Denita who was less helpful and talked over me. They canceled the order and would refund my money 5 to 7 days after the third party acknowledges the cancellation. Not to include Saturdays and Sundays. So, I may see my refund in about 11 days. Which is funny because if I order on a Saturday or Sunday they have no problem processing an order and taking money. Not the Pottery Barn that it used to be. Seems to be going the way of Pier 1.