Terrible quality, especially considering the price. When I called one week after delivery and requested a full refund, I was told that that was one of two options which I chose and we scheduled for a pick up that following Tuesday however, the confirmation email came and there was no mention of a refund and the pick up date was wrong. When I called to inquire, I was then told I needed to go up the chain of supervisors, spent over a hour on the telephone, then had to go on an email and upload more photos even though when the furniture was delivered, customer service makes the delivery driver take photos before they leave and they sent them back into my house to say that looks terrible. It couldn’t be fixed so they asked me to sign off and said call back in a week or so if it doesn’t fluff up. As it turns out the look is not the only issue. They’re terribly uncomfortable, if you pull up or push down on any of the cushions, there’s a creaking noise that comes from the frame, the cushions slope you forward which kills your tailbone, and they look terrible. I have never been more dissatisfied with a product in my life, and the fact that I paid the amount of money that I did literally makes me sick to my stomach. Amy one of the supervisors was very nice and followed up a couple days later saying I’m still working on it, but I have yet to receive a refund or any communication from the higher supervisors that are supposedly reviewing my photos. I am praying the Pottery Barn does the right thing and refunds our money so that we can afford to purchase a replacement. I will follow up with my review either way.