Worst nightmare shopping with pottery barn. I used to be a fan but not anymore. I went to the store to get “pro design” services and the items that were ordered for me when they arrived they didn’t look anything like the pictures I was presented . Sloppy made had dirty spots on them and these are 7 k sofas . The fabric actually gave me a rash just to sit on them for an hour . I asked for return the next morning after receiving them . The refund process was basically impossible. They don’t have anything in stock on the floor in their stores anymore , then they act like those items were “made to order” and I couldn’t get refund at all , weeks later I got Credit back to millions of gift cards that was sent to me day by day. Never again will I shop with them . And they still holding some of my money hostage . And we talking thousands . Some items are not even in the making yet and supposed to arrive in one month and they tell me I can’t cancel them ? I never experienced worse costumer service . So if you want spend thousands of dollars on stuff that don’t look like their pictures , wait for months to get them, then fight for your money back which you will only get back after fighting and stressing for weeks in many many gift cards be my guest . I shop a lot at cb2 and never had any issues so far . Won’t give pottery barn even a dollar more ever! They also pretended their stuff are made in Italy when it’s all made in china and it looks like it !