Do not buy anything from pottery bar that has to be delivered. We purchased a $5000 dining room set in October with the expectations that it would be delivered in December. The whole set came in the middle of December. They couldn't give us a delivery date till after the new year. This house was a vacation home 2 1/2 hours away so I requested a weekend delivery. They gave me a Saturday delivery. Three days before Saturday they called to make it a Friday. I said that can't be done. It's a weekend home. So they said OK no problem. They will be there. We go out there Saturday morning and I see the delivery has been canceled. I called Pottery Barn and they said the delivery guys have the items on the truck, but that they canceled the delivery on a requesting somebody to reach out to us. I asked to speak to a manager. The customer service person said the manager wants to know what I want. I said I want the delivery today. The customer service person told us the manager said that wasn't possible. The manager didn't even have the decency to get on the phone with us and tell us themselves. Do not buy anything that requires a delivery from Pottery Barn. Absolutely horrible experience
3 months ago
Pottery Barn has a
1.6
average rating
from
43
reviews
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