I am beyond disappointed with Pottery Barn and will never shop there again. I ordered a bunk bed for my daughters, and they were so excited about it. We were downsizing to a smaller home, so this bed was a key part of their new space. We scheduled movers for February 2, and Pottery Barn was supposed to deliver and set up the bunk bed on February 1, which was perfect. We even paid for White Glove Service to have everything assembled in time for our daughters to see their new room. On February 1, the delivery team arrived and spent three hours trying to put the bunk bed together—only to realize that Pottery Barn sent the wrong piece! Instead of the top bunk, they sent a matching dresser, making it impossible to assemble the bed. I immediately called Pottery Barn, but they told me they couldn’t help me because it was the weekend and that someone would reach out on Monday. We were devastated—our daughters had nowhere to sleep. We only had one single bed from our old house, and our 3-year-old had no bed at all because we had already given away her crib. She had to sleep with us, which was not what we had planned for her transition into a "big girl bed." Monday came and went—no call from Pottery Barn. I had to call them myself on Tuesday, only to be told that it could take three to four weeks for the missing piece to arrive. This was not acceptable—especially because the partially assembled bunk bed left a large open gap, which was a serious safety hazard. My daughter fell through the opening near the desk, making the situation even worse. I even have photos to prove how unsafe this was. At this point, we had no choice but to go to IKEA and buy a different bed just so our kids had a safe place to sleep. Now, their room has a double bed, a single bed, and two massive side pieces of an incomplete bunk bed taking up all the space, leaving no room for them to play. I called customer service again, asking what they could do to compensate us for this huge inconvenience and safety risk. Their response? A measly 20% off. That’s it. We spent almost $6,000 on this bunk bed, expecting high-quality furniture and service, and instead, we were left with a stressful, frustrating, and unsafe situation. Since customer service was unhelpful, I finally requested a refund and asked them to pick up the bunk bed pieces. They told me that someone from the delivery company would contact me to arrange the pickup. It has now been almost two weeks, and no one has contacted me. I am still out $6,000 and stuck with three beds crammed into my daughters’ bedroom. This experience has been an absolute nightmare. No one from Pottery Barn helped me. No one followed up. They took my money and left me with a disaster. I will never shop here again, and I would strongly warn others to stay away.