I purchased Turner Square Arm leather sofa and arm chair from Pottery Barn. I had high expectations when purchasing the $6,000 sofa set, but unfortunately, my experience has been deeply disappointing. Upon delivery, I noticed an white spot on the leather upholstery—a mark that looked like discoloration. I reached out to customer service, expecting a resolution for the flaw in such a high-end product. To my surprise, I was informed by the customer service that they consider those imperfectoons as "tick mark", natural marking rather than a defect, and they will not provide any replacement or repair. As a customer, I find it unacceptable to be expected to accept such imperfections in a high-end product. If Pottery Barn's stance as a seller is that the customer should accept this kind of imperfecttions then theoretically, any imperfections could be classified as a "natural mark." Furthermore Pottery Barn does not provide any warranty and if any defect/imperfection occurs with their product they don't stand behind their product quality to provide replacement or repair. If you're considering buying from Pottery Barn, be aware that what you receive may not meet your expectations—and customer service may simply dismiss your concerns. I regret this purchase and would not recommend it to anyone looking for true luxury and quality assurance.