I am thoroughly disappointed with both the quality of merchandise and the complete lack of professionalism from Pottery Barn. After purchasing a bathroom vanity that has been in use for only 4 months, the paint is already chipping. I reached out multiple times to inquire about the specific type of paint used or if I could purchase touch-up paint to address the issue. Unfortunately, I was met with complete indifference and no assistance. I sent six emails detailing my concerns, but received absolutely no response. When I escalated the matter by calling, I was informed that my case had been closed — a case I wasn't even aware had been opened in the first place! This is not only frustrating but completely unacceptable. It's beyond disappointing to experience such poor customer service and to invest in a product of such low quality. Pottery Barn's lack of responsiveness, coupled with their refusal to assist, has left me completely dissatisfied. I will certainly think twice before purchasing from them again.