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Pam
We have owned a Buchanan roll armed sofa for 15 years. Looking to replace an armchair, we decided to buy the Buchanan roll arm swivel chair in a custom fabric, based on having had such a good experience with the sofa. The chair was delivered and it looked…short. And it is, several inches shorter than the sofa. The biggest issue is that the seat cushion is sewn improperly on one side at the front (it’s reversible) so we can’t reverse it. Also, through the fabric, you can see that the “wings” of the seat cushion have been added on to the foam, not cut from one piece, leaving odd depressions that are unsightly. We left town for 3 months shortly after delivery, so we didn’t notice it until we went to reverse the cushion while cleaning the den. The quality of the seat cushion is also not as high as we expected. It compresses when you sit, leaving you in a hole. Overall, this isn’t the quality Ive cone to expect from a $1000 chair or from Pottery Barn.
1 month ago
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Pottery Barn has a 1.6 average rating from 43 reviews

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