I am so annoyed at the lack of customer service from PoundToy I ordered on the 25th November and you said 5 to 7 days to deliver. It's been two weeks and it hasn't even been dispatched. I have used them before and have always been pretty good and responded to emails and resent items when others have arrived damaged. I was giving them the benefit of the doubt that you they be busy because its Christmas, but after going on there Facebook page it seems my parcel will never arrive for this Christmas let alone next Christmas. They are taking people's orders and not delivering and continue to take orders despite fulfilling the orders that haven't been sent from October. STOP taking orders!! Send the orders that are due or give refunds!! Improve your customer service by answering your phones, responding to emails. Your customers that have given you their money and for some people they do not have the money to replace what they have ordered - shame on you PoundToy and at this time of year as well!! At this rate with all the angry customers you are creating you will be lucky if you have a business in the New Year! Give me my REFUND!