AWFUL -READ REVIEWS BEFORE ORDERING (PLEASE) Please note, this company ‘invites’ you to leave a review here, so its not a true account – Check Trustpilot! I'll keep this fact based, so emotion does not cloud the issues here.. Order placed on 5th July Leadtime stated as 3-5 working days Booked gas fitter 2 weeks later Order confirmation arrived - item out of stock, 10-14 WORKING days for delivery Called customer 'Service' waited 20 mins on a 08444 number - which is chargeable!!! Asked for a manager and got told, he 'may' call you back, but don’t hold your breath.. he refused to speak to you! I then asked for a refund as they could not process my order in the stipulated timeframe as advertised I had to EMAIL cancellations with a full description! Really? in this day and age.. Ok.. So I emailed them Got the automated response 7-10 WORKING DAYS to process a refund!!! Emailed again asking if they had EVERYTHING needed as by now I had read all the reviews on this company, and was getting a little concerned I emailed EVERY week asking for an update - NOTHING, not a singe reply, nothing I gave up, contacted trading standards and opened a case after the 7-10 working days had elapsed and no refund had been processed I Also contacted my bank and raised a claim under the 'charge back scheme' I then, called the 08444 (chargeable) number one last desperate time (waited 18 mins) The chap I spoke to was really helpful and apologetic Later that day I got an email from Cancellations, apologising for the delay, informing me my refund would be processed - No date given It arrived 3 days later Order placed 5th July Order Cancelled 8th July Refund received 25th July This is not service, this is sharp practice in order to extend a companies Cash flow - this is the behaviour of a company with no capital to pay for stock AVOID, Be wary of and do your homework Pay by Credit Card if you don’t heed any of the warnings you have read, and still want to place an order... because with this type of practice, I doubt they will exist much longer The owner of the company isn’t interested in communicating either, I tried, nothing!