PowerDirect were very punctual in confirming our order. Alas that I where it stopped. We still haven't received the tumble dryer that was ordered on 13th November. The delivery company have been so aggressive whenever I have phoned them to arrange a revised date as their very short notice of a six hour window next day couldn't be met due to hospital appointment. Very aggressive when ever I phone and was told that " If I didn't like it when they couldn't predict a delivery date then I was to complain to PowerDirect". This I have done in an e mail today. Awaiting their response, and awaiting delivery. Very poor service. Sad to say as P/ Direct are usually very good.