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Madalinn Valentine
I had a problem trying to pay for some batteries on your website. I was paying with a credit card. After entering my card information your site wanted me to do something with Pay Pal. I didn?t want to use Pay Pal I was just paying with my card. But it wouldn?t allow me to complete my transaction. I called but unfortunately I could not reach a ?live person?. I left my name and two phone numbers they could reach me on. Close to an hour of waiting I was getting Impatient and decided to use the chat line.After explaining my issue a rep said he could generate an invoice. He told me to click on a link he sent to pay with my Credit card. I did and wound up having the same issues but I couldn?t get back to my chat line to tell him what was happening. I didn?t feel like starting over with another chat so I logged back into the website and completed the order by updating a Pay Pal account I guess I had Years ago. Order was completed. But this was a frustrating procedure that could have been finished in a timely fashion!!!
4 years ago
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