I ordered four powered roller blind and two powered roman blinds. FYI Roman and Roller blinds use different chargers, despite the website contradicting this fact. The powered by blinds website is great, ordering was no problem at the time and delivery was on time. Fitting the blinds (Feb '21) is much harder than it should be because all their how-to videos contain lots of assumptions (that you won't know) and use old products which is so stupid. You end up having to guess half the time. Their customer service is proving awful so far, with multiple messages for a call back from the 'technical' department never happening and they refuse to put you through. The reception desk taking calls do not have access to their ordering or CRM system so all details have to be taken manually, resulting in time and repeating yourself when spelling out email and order numbers. The reception team keep telling me they are an online service, which makes me think the owners assume they are not liable for after-sales support?! We have reported our first dead battery after just two weeks and pretty nervous of the process to resolve. Our delivery also had three missing components, only one of which has been sorted so far. My recommendation is to use a different Somfy supplier as it is their product I was after - Powered by Blinds are one of many stockists.