I ordered a Bodymax CF375 Lat/Low Pulley Attachment beginning of October and delivery time was good. However, that's where the positives end. The instructions are barely that, just a couple of pictures badly labelling and indicating things, but the worst part was that the parts list in the manual seemed to indicate a part of which there should have been 2 but that were missing from the box. I contacted PowerhouseFitness about this and it took about 6 weeks of emails, phone-calls and many broken promises on their part to get them to send out the missing part. Even when they finally attempted to send me the missing parts they messed up and only sent me 1 of the part when a count of 2 was required, and didn't bother explaining they'd run out until I called to complain again. It then took multiple calls and speaking to a manager to get the original box returned and a replacement sent out. Unfortunately the replacement box suffered the exact same issue. My opinion is either that they had a batch with missing parts, or that the instructions are incorrect. As I'm not willing to put an item like this together contrary to the instructions for safety/longevity reasons, I have decided to send the replacement back also and request a refund. I cannot explain how frustrated I have been with PowerhouseFitness during the past 8 weeks. Their "techserv" department is run by people who clearly don't know the products, and just don't care (not telling the customer they've run out items, not returning phone-calls as promised, being argumentative when you call up 5 minutes before their shift finished because once again they did not call you as promised). Only 1 member of staff, a manager, was decent to deal with, but unfortunately even they were not able to resolve this matter. I will never be using this company again.