This company is a SCAM! After several phone calls regarding delivery and installation of our order to Powerhouse Fitness Customer Service Advisor Emily, her colleagues Neil, Thomas and Powerhouse Fitness subcontractor Benchmark Fitness Solutions, we have now requested cancellation and full refund with immediate effect of Order# 4000352228 - Bodycraft Commercial Jones Smith Machine – Ref: SOR 934569. First time doing business with Powerhouse Fitness. We've spent a total of £2821.60. Friday the 21 December 2018 completes 30 days and we’ve received nothing but deceive and lies from Powerhouse Fitness Customer Service Advisor Emily through several phone calls and emails. Claims to PayPal have now been submitted for undelivered order and installation. In addition, we’ve now reported Powerhouse Fitness Customer Service Advisor Emily and Powerhouse Fitness to the Action Fraud Police department. Our views and experience with Powerhouse Fitness Customer Service Advisor Emily and Powerhouse Fitness will be shared with the independent online reviews and social media platforms.