Never written a bad review in my life, but after the 3rd time of poor customer service this left me no choice ! I have spent £20,000 + with powerhouse fitness over the last 3 years and my first 8,000 order was fantastic however it all went down hill from there Last year I purchased 3 new bodymax leg machines totalling around £6500 , the machine came damaged, part of the order turned up, was waitin for the other part for 10 days after so was without the use of the machine in a busy commercial gym, the leg extension is terrible it pulls on your knee not on your quad at all , complained had engineer out after 5 weeks of emailing and calling , no response until I phoned back 2 weeks later to then be asked what did the engineer say (although they have had a report sent to them !! Lazy and unprofessional asking the customer) another 11 days gone by with no response. In the meantime after pirchasing leg machines I’ve purchased full rack of dumbbells 10kg-55kg the wrong wrack came for them and was missing a set of 50kg and was sent two 40kg sets Again after multiple phone calls this was resolved but hassle I didn’t need You would think after being such a loyal customer and spending thousands you would get some good customer service but no I’m left angry, frustrated that nobody returns my emails or calls and a machine that nobody wants to use.