I have purchased a spin bike several months ago. It hasn't been moved from where it was set up and after a few months of using it I noticed one of the peddles wasnt turning smoothly anymore... After back and forth emails from various "customer service" personnel over the course of many days being fed a load of fables and having the buck get passed from person to person, department to department - I am now being ignored and phonecalls are not being answered!! To say that I am unhappy is an understatement. And I urge anyone reading this to seriously reconsider their options.