Made a 1.4k order on Wednesday 18/03/20 (estimated delivery was 3-5 days). On Thursday 19/03/20 I contacted the customer service team to make sure everything I ordered was in stock and was told that all the rubber plates I ordered were now out of stock so I changed them all to cast iron. (Everything else I ordered was fine so no problems) So far I have received only 2 X 10kg plates. And no dispatch for any of my other purchases and impossible to get hold of anyone. (I understand its a busy time, but seems they are really struggling. They are still continuing to accept orders on their site, maybe this should be paused to allow them to concentrate on the order they already have). Seems like they have possibly sold items they don't have in stock. Although everything I ordered was shown as in stock and this was again also clarified to me by a customer service rep on the 19/03/20 but still no dispatch. I would have rather just have been told they don't have it so I could have shopped elsewhere. I also ordered other items from the likes of Komodo sports and sports direct on the same day and they all arrived within 3 days. I chose to buy with powerhouse fitness as I have previously shopped with them back in 2015 and everything was excellent so I trusted it would be this time (order number 400106011 07/09/15). However will definitely consider shopping elsewhere in the future now.