Never received, lost in post Lady called Kelly helped me genuinely contacting Parcel Force several times but in the end the manager didn't even investigate the driver's name, and he was not willing to take any responsibility which is very disappointed as I didn't choose the courier. As a customer, I feel I've been treated as not important and conned. Luckily it wasn't hundreds of pounds worth tools but therefore I quite surprise your company even bother sending me the replacement or suggesting compensation. Just lost money and confidence of your company.