Negative Energy NEGATIVE ENERGY ! I bought a property in October 21 Pozitive energy were the energy providers, I sent them photographed final meter readings and paid their final bill in February 2022,and switched to Octopus energy. Pozitive energy kept sending estimate bills up to August 2023 totalling £31,582. Despite countless calls and emails disputing their claim They instructed their trigger happy solicitors Flint Bishop to take me to court claiming a further £7000 in legal costs. They lost their claim against me as ALL bills were estimated and incorrectly billed. Judge Williams awarded in my favour there claim was struck out with my costs being reimbursed I also reported Pozitive energy to the energy ombudsman who also awarded in my favour When they finally read the meters and sent the correct bills the money owed to them was £178.98 They are the most unprofessional energy providers who’s customer service is appalling. If you have any similar issues with this company I recommend using the services of the energy ombudsman who are extremely efficient. Mr Duffy September 2023 Reply 26/10/2023 You have no idea of the effect the stress you caused my wife and I who are both pensioners. I was hospitalised the first time this case was due in court with your company claiming we owed them nearly £40,000 including legal costs and came home from hospital to a CCJ. When I recovered I was able to defend myself in court with the judge awarding in our favour. Running a customer service center from India without having an active knowledge of the Uk market and expected customer service standards will be your down fall. In over 18 months you never once read our meter, relying purely on estimating readings to issue court proceedings. The energy ombudsman are fully aware of your money grabbing dysfunctional, harassing company. An apology is not good enough, your licence to operate in the Uk market should be revoked. Date of experience: 01 August 2023