For fifteen years I have rarely been dissatisfied with the service I received from PRL. Since November 2023, getting orders filled and shipped in a timely fashion is like pulling teeth. Even on the occasion that I have calledd the day I placed the order to indicate that my client (with end stage cancer) needs his products in fewer than two weeks, it still takes 9 days for his order to be filled. I retest clients after they've been on the protocol for three weeks. THat way they finish their protocol and have a seamless transition to the next phase. Apologizing for the company is becoming quite embarrassing.