I would have liked to have given zero stars for my experiences with the pram centre however this was not an option. I ordered my pram and car seat back at the end of May (paid for there and then) and was told that it would be in store by August as it was very popular. This was not an issue as my baby was not due until the end of October. I was told that we would be called as soon as it was in however they were happy to hold the pram for us until nearer the time as my husband and I were moving house and weren't sure when we were getting the keys. Come the beginning of September we had heard nothing from the pram centre at all so contacted them to be told that our pram and car seat were not yet in stock and when asked why when we were told it would be in at some point in August, we were met with the very blunt response of 'well the baby isn't due until the end of October anyway'. We were then told that they would get back to us. A week later still nothing from the pram centre so we called again and were told our car seat was now in but not our pram and that it should be in by the end of the week. Again no further contact from the pram centre so we called again to be told pram had no arrived. This happened a further 5 times (7 dates in total we were given and all through us contacting them - not once did they contact us or sound apologetic). 2 weeks before my due date I contacted them and was told my pram had arrived but no car seat (even although my car seat had apparently arrived back in September?) when questioned about this I was told the car seat had never been in and whoever had told me this had misinformed me. They offered me a car seat in a different colour incase baby arrived early and was given the information that my car seat would be in the following week. Again we had to call and change this up only to be told there was a delay and it would K fact not be in until the day after my due date. We now have all of our items but only because of a lot of stress and hassle. At no point did any of the staff who dealt with us appear to be apologetic and did not offer us any form of good will gesture (a friend of mine who bought their pram in John Lewis and it arrived 2 days late were given vouchers as an apology for the inconvenience) unfortunately the pram centre clearly do not care about customer service. I would definitely not recommend them and will certainly not be using the again myself in the future.