Item was listed as in stock. After taking our money, it never arrived. Finally found out it wasn't in stock after all but they were expecting delivery. A week after we were told it would arrive, it still hadn't. No one answers the phones at pram centre - I once waited 50 mins before giving up. This is not new - check their facebook page. I finally managed to get through in the online chat to Louisa who discovered that actually, our item had arrived after all! She then promptly arranged for it to be delivered, so luckily we did finally get it. Shockingly bad lack of communication and failure to answer phones. While the prices are good, it is not worth the stress and time spent chasing. Steer clear!