Appalling service. I will not be using Pramcenter again. Paid for delivery charges, for a mamas and papas snug and activity tray. Online it states the product will be delivered in 7 working days. I called and spoke to some thought the customer service line after 10 working days as I had received nothing. I was told the product would be dispatched straight away. 2 days later I received the snug but NO activity tray. Tired to call customer service, no answer after 55minuets. I received no online communication. I requested refund of delivery charges which they agreed to but I am yet to receive. Really disappointed, I havnt experienced anything like this with any product I have ordered online before. That fact they these products are for baby's and children's makes it very frustrating and inconveiniant.