Absolutely appalling customer service. The money was taken from my account immediately for the item I ordered and I received an email to say that payment had been received and they would contact me when it was ready for dispatch. 8 days later I still had not been contacted so I phoned the shop. I sat on hold for 40 minutes. When I finally got through to someone she said I needed to speak to internet services and put me back on hold for a further 15 minutes. The same lady picked up again to tell me that no one was available to take my call and they would call me back, so took my number. 2 days later, still no phone call. So I emailed, thinking that perhaps they respond more quickly to this. 2 days later they replied saying they would look into the issue for me. Still nothing a further 5 days later, so I phoned again and sat on hold for 50 minutes this time, at 9 in the morning, thinking that surely they can't be too busy at that time. At what point do you put the phone down and think they are just not answering???!!! Anyway, I did not get through to speak to anyone. So I emailed again. a day and a half later they emailed back and offered a refund. Over 2 weeks I have waited for this product and Pramcentre could not deliver. Extremely poor service and customer service. Certainly do not buy from here if you are desperate for a product or would actually like to be informed about the product you have paid for!!! Let's see if they actually deliver with the promise of a refund.