It has been 3 weeks that I have not received an ergo 360 carrier. Here is my last email to the owner this morning. Worst service I have experience yet from Keith Stark and his team. I have opened a case with Paypal and am considering logging a claim with the small claims court. Furthermore - can someone explain to me why this firm is listed as "dormant" on Companies House? Are they paying their taxes? Keith, Thanks for your return. I have not been sent a shipment notice or a tracking number yet. You equally mentioned in your email dated 29/11/16: "We do have the carrier in stock and are now in a position to dispatch today for delivery tomorrow " I have not received the item neither. I would rather have all communication in writing since this transaction is being disputed. To sum things up as of now: 1) I have not received the item ordered several weeks ago 2) I have not received a refund 3) I have not received a proof of delivery or a tracking number I hope we can reach a solution immediately to end this time-wasting exercise. I am protected by Paypal as you know - the question is how much more of my time you want to waste really....