Absolutely appealing service. i order a pushchair to be delivered within 3-4 weeks. When I called to chase as I had no sign of delivery I was delivered that Cybex never deliver within this lead time and it is minimum 6 weeks! Apparently they don't mind misleading customer into buying products although it is against trading standard. I then was promise a phone call within the 1h to solve this issue, I had to wait 4 hours and was told that they will look into offering me an alternative> I received a call next morning to be informed that I could have one of their display pushchair for 20% and I will have to pay for the rest! or get refund. Knowing that most of display are sold for half price it is obviously a ridiculous offer. The person hang up on me as I wasn't happy with the offer. Disgraceful, please never buy from this website.