We ordered a Quinny Buzz Xtra and Maxi Cosi car seat in Dec so we had plenty of time for delivery before out baby arrived in Feb. We were told it would take 2-3 weeks for it to arrive in store and then they would contact us. By the end of Jan, we still had not heard from them so phoned to double check that the order was in store. We were told it wasn’t but that it would be in that week or at the weekend at the latest. Again, we had no contact from them so phoned on the Saturday to check it was us in for us to pick up. We were told it wasn’t and that it would be another 2-3 weeks for the delivery to arrive. This meant that the delivery would not arrive until well after my due date. When I said this to the lady I spoke to, she asked how likely it would be that the baby would arrive on the due date!!! We decided to go into the store the next day to find out what was happening as it had been almost 2 months since we placed the order and our baby was due in 9 days. When we spoke to them in store, there was no pram and it would definitely not be in store in time for us but we could have the car seat – at a much higher cost than the deal we had agreed! By this point, we decided to stop the order and get our deposit back. With our baby due so close, we were very upset and this had caused us huge stress. We went straight to Mothercare to see what we could do quickly. They ordered the products we wanted and said it would be 3-5 working days for delivery – which is exactly what happened! We had such a positive experience with them, with lovely staff understanding just how awful our experience at the Pram Centre had been. We also paid less for the product in Mothercare than at the Pram Centre with service that out shone! I don’t usually write negative reviews but I could not let this go without sharing our experience and at such a late date in my pregnancy. I can’t express how disappointed I was at a time when everything should be about excitement about our new arrival!