Bought an Emmaljunga pram in May for my first baby which was due in August and we were not offered the footmuff. As our baby is long he was out of the carrycot by 4 months so went into store on 26th November to order the footmuff to find it was discontinued therefore had to order the plain black footmuff. Come 20th december we still hadnt received the footmuff but after being on hold for 45mins I gave up trying to get through. My mum phoned on 29th December and got through after 30mins on hold to be told they would phone her back on 3rd Jan once the supplier opened. No phonecall on 3rd therefore I phoned on 4th Jan and was told the supplier didn't open until 9th and I would get a phonecall then. I received nothing from them so called again on 12th Jan and vented my frustration at them having my money for 6 weeks and I still didn't have the footmuff and no one had bothered to call me back. Was told footmuff would be in within the week. Sure enough no phonecall and after being hold hold again was emailed to say it was the wrong footmuff which had even delivered but it was similar so did I want that????? Demanded to speak to the manager but she was busy and did eventually call me back to say she was overtaking my order. Amazingly it only took 10 days for the correct footmuff to get to me even though I had been waiting 2 months before that !!!!!! The worst customer service I have ever experienced!!!