Gosh, where do we start...went to purchase a pram and the girl serving us didn't have a clue on what functions the pram had let alone how to fold and which car seat was compatible. Researching on line was our only option which helped greatly. The pram which we then went to purchase was on a 4-5 week lead time via pram centre, can get next day delivery direct from manufacturer! Secondly if you are willing to wait and wait and wait some more listening to music for someone to pick up the telephone then it should fill up about an hour of your day which you will never get back. All in all worst place I have ever dealt with for customer services. Would I recommend-definitely not.