I ordered a foot muff over a month ago. They originally sent the wrong one, so I emailed them. They replied and asked when would be a good time for them to pick up the wrong one they delivered. I replied. But then I didn't hear anything back for SEVEN DAYS, so I emailed them again. Four days went by with no reply, so I phoned them. The person I spoke to said that they didn't know why but the new delivery of the correct foot muff hadn't been arranged. She said she would see to it. EIGHTEEN DAYS have now gone by and not only have I not received the foot muff, but they haven't even contacted me to give me an update. I just phoned them and they said that the foot muff HASN'T EVEN LEFT THE SUPPLIER YET! It's was eighteen days ago that they said they would get the new foot muff sent out, and it's still with the supplier?! This has been unacceptably poor service!