My bad experience with this site was a few days ago. I decided to order a Silver Cross pram which was signed as "in stock" and in a very best priced compared to every other UK prams' websites. The payment was succeeded immediately and I was happy I would finally get a pram for my future son. On the next day I received an email stated that they were sorry but because of there NEW website there were some problem and this pram was actually not in stock and eventually they could receive it in few weeks. I was socked as my wife could give a birth in these few weeks. Immediately I wrote them to refund me ASAP so I could have the chance to buy a pram from another site. Moreover, the bank holidays discounts have just been started , so it was a best time for me to shop for my future son. I contacted them and the girl which I spoke to told me that I would be refunded in 2-5 working days, but they returned the money on the 6th day, so I missed the Bank Holidays discounts and now the pram is extremely expensive.