After we had paid for item, were told that it was out of stock. It was still available for sale and listed in stock on website even after this. Were given data when expected to be back in stock, this date came and went and we heard nothing. It took us a long time to get any response to multiple emails about our purchase. Finally managed to speak to someone on the phone and were offered slightly different product. Accepted this out of sheet frustration, then this alternative was not delivered on the agreed day, and again it was very difficult to communicate with any of your staff.