We spent an age in the shop on the first visit. Was shown a car seat we liked and assured that it would compatible with the Pram we wanted. When we went to order we were then told that the car seat did not fit. So then had to make another choice on the car seat. On ordering we were Told the car seat would be about 4 weeks and the pram would be 10-12 weeks. 4 weeks- no car seat. 5 weeks - no car seat 6 weeks - no car seat You can see where this is going. Eventually the car seat and pram wheels were sent. No pram Body!!! Plus the car seat we were told had been subject to a problem and had to be ordered again. The excuse for it being late. Chased this up and were told it would be in next week. It didn't arrive. To cut an already long story short, we have been told every week since 20th May that the delivery will be in next week. This was clarified on an e-mail "assuring" is that it would be in. We asked why we were lied to they denied this was a lie???? Today (06/0/17) we still have no pram!! We have to constantly phone and wait on hold. We are then told it will be looked into and they will phone us back. They never do and we need to keep chasing them. Avoid like the plague. Bad customer service. Just tell you what they think you want to hear and then deny that they have lied when they blatantly have!!!! If they cannot interpret their systems to see when. A delivery is due then more training is needed. We also explained that we had read the reviews of the centre (probably too late). She told us that every store gets bad reviews. It doesn't look like they act upon it at all. Same problems that we have had and still going on. If they are that busy then employ more staff/more capable staff and stop winging it. If I was to describe the way the company is run in one word then it would be "amateur"