This whole transaction has been a nightmare, to begin my pram was "awaiting stock" and when I saw that it was now in stock I have to PROMPT PramCentre with several emails to even sent it out to me, they did. I bought I new model of a pram from them, when it came it was immediately clear this was the OLD MODEL with stickers stuck over the old name to deceive customers, but sold for over £200 more. I contacted them for a return which took MANY MANY emails and almost a week of back and forth to finally happen. I am now waiting for an almost £1000 refund from then they said would be processed immediately upon the pram getting back to them. This was days ago now. In my opinion they're con artists. I've seen other complaints of people not receiving refunds too. I will be taking legal action if my refund isn't issued within the next few days as I have the emails to prove they have lied and been deceptive. Disgusting service. I would not only not recommend, but encourage people NOT to use their service.