Well well well ... no response to my complaint email!! Don’t use this place unless ur getting the pram from the shop there & then & u know what ur paying for! Had a hassle from when i went to collect my pram, ordered a silver package to be told everything will all be silver to match the pram, no mention of this not being the case until i go collect the pram. Got there to be told its a black car seat, blag changing bag & parasol ... BUT the changing bag wasn’t there yet & would send it to me when it became available. Baring in mind this isn’t what i paid for! I accepted the black items because theres black on the pram frame & wouldn’t be a big issue which i would say i was being more than reasonable! When i had to chase the changing bag nearly 3 weeks later to be told its not black it will be onyx, i agreed they send me it out but if it didn’t match id be taking it right back, and guess what it was completely odd! Went into the store for them not to care or try help with getting me the bag i ordered or get me a black silver cross bag at least, apparently they wouldnt pay a bit extra for a different bag even though it was them that mucked up my order & they kept passing the blame to silvercross! It doesn’t make sense i got a refund for my bag & was able to source the coloured bag to match my pram from silver cross outlet in Bradford! Only thing is i had to pay an extra £15 to get this because pram centre didnt want to accept the problem they have caused to me! This full experience has upset me & i will never use them again! Paying alot of money for a pram for them to think they will fob you off & give you what they want to!!