Avoid avoid avoid. Had the most stressful experience due to the Glasgow pram centre. Ordered pram/car seat bundle. Was phoned to say the car seat by that make was deemed unsafe so they were giving another one which was fine, received a call last week (24th) to say car seat was in the shop. I asked when the pram would be in (says on receipt 01/05) and was told that it would be in the end of the month but couldn’t give specific date. Rang on the 1st and was told by Alison that it wasn’t in, there was a delay, that was all the info she could give me as “she only worked here” and she was getting someone to ring me back however didn’t confirm phone number / names etc. I called supplier of pram and they seemed to think if pram had been ordered that day it would be in shop now. I called back later that day, took 35 min to get through to be told that there was a delay and the lady who rang me about car seat told me that day that it could be 2 weeks time - a lie (I’m due the 15th). Was on the phone for well over an hour not knowing if the baby was going to be here before the pram! Ended up travelling down to the pram centre and was told that it would be in on the Friday or Tuesday and she took £80 off remaining bill. Manager recognised that I should have been informed of any delays and apologised. Apology and receiving discount was appreciated but nearly a full day was wasted trying to find out quite simply when I was getting a pram that had cost me nearly £900. No one could give an answer and some staff quite frankly were plain rude. I ordered a pram in March and nobody could tell me where it was or when it was coming. Very stressful experience for expecting mothers. AVOID!! Go to mothercare!!!!
5 years ago
Pramcentre.co.uk has a
4.3
average rating
from
2,479
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